Reference

What You Agree To When You Use ong36

These terms set out the rules that apply to your ong36 account — from how you open it to how transactions are processed through Touch 'n Go eWallet, Boost, and GrabPay.

Account eligibility depends on local lawWallet rules cover Touch 'n Go eWallet, Boost, GrabPayTerms apply to all lobby sectionsUpdates are posted on this pageContact support for any clause questions

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HOW WE OPERATE

How ong36 Handles Your Account and Data

Our obligations under these terms are not one-sided. We keep a clear record of what we commit to — on data handling, account security, session history, and how long we retain information. Here is what you can expect from our side of the agreement.

Data Handling

We store account and transaction data only for as long as required to operate your account and meet applicable record-keeping rules. No data is sold to third parties.

Account Security

Your account is protected by OTP verification at login. Any change to your registered e-wallet — Touch 'n Go eWallet, Boost, or GrabPay — triggers an additional verification step before the update is saved.

Session and Transaction Records

Every deposit, withdrawal, and session is logged against your account. You can request a transaction record through the account help page or live chat at any time.

Requesting Changes or Corrections

If you believe a record in your account is incorrect, contact our support team with your account ID and the transaction reference. We will review and respond in writing.

What These Terms Actually Cover

ong36 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on ong36, you confirm that you have read and accepted these terms in full. They apply to every part of the platform — the slots lobby, live casino tables, sportsbook markets, and all wallet activity including deposits and withdrawals processed via Touch

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'n Go eWallet, Boost, GrabPay, DuitNow, and FPX. Access to ong36 is subject to local law in your region; where local law does not permit access, these terms do not extend eligibility to you. We may update these terms when our operating conditions change. When we
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do, we will post the revised version on this page with the date of the change noted. Continuing to use your account after an update means you accept the revised terms. If any clause is unclear, you can raise it through live chat or the support
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contact listed on our contact page before proceeding. These terms are written in English, and the English version is the binding version in any dispute. Any payment disputes involving local e-wallet providers — including Touch 'n Go eWallet or Boost — are handled first through our
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account team, not directly with the payment provider.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT

How to Reach Us About These Terms

If a clause here raises a question about your account — whether it is about a wallet transaction, a session dispute, or access eligibility — reach out through the channels below. We handle terms-related queries separately from general support so you get a clear, documented response. Players in Kuching can use the same channels as the rest of Malaysia; there is no regional queue.

Live Chat The fastest path for terms queries. Open the chat window from any page on ong36 and select the account or terms topic from the menu.

Email Support For written records of a terms dispute or a clause clarification request, email us directly. We respond with a reference number you can track.

Account Help Page Your account dashboard includes a help section where common terms questions — including wallet limits and session rules — are answered with links to the relevant clause.

Common Questions About These Terms

These are the questions we see most often about our terms — covering account eligibility, wallet rules, data requests, and what happens when terms are updated. If yours is not here, live chat is the fastest route to a direct answer.

Yes. The terms cover every payment rail connected to your account, including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, and FPX. Wallet-specific rules are noted in the relevant clause.

We update this page when terms change and note the revision date. Continuing to use your account after a change is posted means you accept the updated version. We do not notify by push message alone.

Raise it with our support team before your next session. If you cannot accept the terms, you may request account closure; any withdrawable balance will be processed through your registered wallet.

Contact us via live chat or email with your account ID. We will pull a summary of your transaction history and account records and send it to your registered contact within a reasonable time.

Access is subject to local law and is available only where local law permits. We do not override regional eligibility rules; it is your responsibility to confirm access is lawful in your area.

Raise it with ong36 support first, providing your wallet transaction ID and the amount. We check our payment logs and coordinate with the relevant payment gateway rather than directing you to the e-wallet provider directly.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What You Agree To When You Use ong36

How ong36 Handles Your Account and Data

Data Handling

Account Security

Session and Transaction Records

Requesting Changes or Corrections

How to Reach Us About These Terms

Common Questions About These Terms

01 Do these terms apply to all payment methods, including Touch 'n Go eWallet and Boost?

02 Can ong36 change these terms without telling me?

03 What happens if I disagree with a term after I have already registered?

04 How do I request a copy of my account or transaction data?

05 Does access to ong36 depend on where I am located in Malaysia?

06 Who handles a dispute if a GrabPay or Boost deposit does not reach my account?

Terms & Conditions

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