Reference

How ong36 Handles Your Personal Information

This Privacy Policy sets out exactly what data we collect when you open an account, make a deposit via Touch 'n Go eWallet, Boost or GrabPay, and use our lobby.

Account data protectionLocal e-wallet privacyCookie controlsData access requestsSecure data retention

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What Data We Collect and Why

ong36 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register with ong36, we collect the information needed to verify your account and process payments — this includes your name, email address, phone number and the payment method you use, whether that is Touch 'n Go eWallet, Boost, GrabPay, DuitNow or FPX. We also

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capture device identifiers and session data each time you access the lobby so we can keep your account secure and maintain correct wallet balances. Transaction records are kept for audit purposes and are not shared with third parties outside of regulated verification requirements. If you are
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browsing from Kuching or anywhere else in Malaysia, the same data standards apply across your account. Access to our platform and the data we process is subject to local law and is available where local law permits. We do not sell your personal data. We use
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it only to run your account, process payouts, respond to support queries and improve how the lobby performs on your device.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Data security is built into each step of the account flow — from the moment you verify your phone number during registration to every subsequent deposit or withdrawal request. We apply encryption across data in transit and at rest, and access to account records is restricted to the team members who need it to do their job. Here is how each core area works in practice.

Cookie Controls

We use session cookies to keep your lobby state and preferences intact. You can manage cookie settings through your browser; opting out of non-essential cookies does not affect account access.

Account Security

Login requires OTP verification to your registered phone number. We do not store payment PINs for Touch 'n Go eWallet, Boost or GrabPay — those are handled within each wallet's own secure environment.

Data Retention

Transaction records and account data are retained for as long as required by applicable regulations. Once the retention period ends, data is deleted or anonymised in line with our internal review cycle.

Requesting Changes

You can request a copy of your data, ask us to correct inaccurate records, or ask for deletion where no legal retention obligation applies — contact us via live chat or email to start the process.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to access, correct or remove the personal data we hold on your account, reach out through any of the channels below. We handle privacy requests separately from general account queries so your data question gets to the right team without delay. Include your registered email address so we can verify your identity before making any changes.

Live Chat Start a chat session directly from the lobby. Our team handles data-related queries; have your registered email address ready to confirm your identity.

Email Support Send your data access or removal request by email. We aim to acknowledge every privacy request within one business day and resolve it from there.

Account Settings Some data preferences — including marketing contact choices — can be adjusted directly inside your account settings without needing to contact the team.

Common Questions About Your Privacy at ong36

These are the questions we get most often about how ong36 handles account data, cookies and payment information. If your question is not covered here, our live chat team can pick it up directly.

We collect your name, email address, phone number and country. Additional verification data may be requested when withdrawals are processed, in line with account security requirements.

No. Payment transactions go through each wallet's own secure gateway. We record that a transaction occurred and its amount, but your wallet PIN and credentials are never held on our side.

Yes. Submit a deletion request via live chat or email with your registered account email. Where no legal retention obligation applies, we will action the request and confirm once complete.

Session cookies keep your lobby preferences and account state active. Non-essential cookies can be switched off in your browser settings without losing access to your account or the lobby.

We do not sell your data. Information is shared only where required for payment processing, identity verification or where local regulatory obligations apply — not for advertising or marketing by external parties.

Retention periods depend on applicable local regulations and our internal audit requirements. Once those periods expire, data is either deleted or anonymised and no longer linked to your account.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoGolden Fish Slots InfoSultan Fortune Slots

How ong36 Handles Your Personal Information

How We Protect and Manage Your Information

Cookie Controls

Account Security

Data Retention

Requesting Changes

How to Reach Us About Your Data

Common Questions About Your Privacy at ong36

01 What personal data does ong36 collect when I register?

02 Does ong36 store my Touch 'n Go eWallet or GrabPay details?

03 Can I ask ong36 to delete my personal data?

04 How does ong36 use cookies and can I turn them off?

05 Is my data shared with third parties?

06 How long does ong36 keep my account and transaction data?

Privacy Policy

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